Our products are typically shipped within 1-2 business days using a variety of preferred carriers. If a product is not in stock or other unforeseen issues, you will be notified within 3 business days. To return your product, please send to: 125-5305 McCall Way NE, Calgary, AB T2E 7N7, Canada. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.